Refund policy

Effective October 29, 2026

We want Pro to be worth its $7.99 a month. If it isn't, here's how refunds and cancellations work.

First payment: 7-day money-back guarantee

If you are not satisfied with SlatePDF Pro, email us within 7 days of your first subscription payment and we will refund it in full — no questions asked. Your Pro access ends when the refund is issued.

Test mode

While a checkout page is labeled “Test mode — no real charge”, no payment is taken, so there is nothing to refund. A test-mode Pro period simply ends after 30 days unless you renew it.

Renewals

Monthly renewals are generally non-refundable, because you can cancel at any time before the renewal date. If you were charged for a renewal you didn't intend and haven't used Pro features since that charge, email us within 7 days and we'll refund it.

Cancelling

Go to Account and choose Manage billing / cancel (or Cancel subscription for a test-mode plan). Cancellation takes effect at the end of the current billing period; you keep Pro until then and won't be charged again.

Service problems

If a Pro feature was unavailable for an extended period because of a problem on our side, we'll credit or refund the affected time on request.

How to request a refund

Email support@pdf.joverwk2026.org from the address on your account with the subject "Refund". Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.

Chargebacks

Please contact us before disputing a charge with your bank — we can almost always resolve billing issues faster directly.